hassle free returns witin 14 days of purchase

Return and Exchange Policy

At Monty Custom Jewelry, we are committed to your satisfaction with every purchase. If you are not completely happy with your order, please review our updated return and exchange policy below.

Returns

Eligibility:

• Sterling silver items are eligible for return within 14 days of purchase.
• Items must be returned in their original condition, unworn and unused, with all original tags and packaging intact.

Process:

1. To begin the return process, please contact our customer service team at info@montycustomjewelry.com
2. You will receive a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
3. Carefully package the item, ensuring the RMA number is included inside the shipment.
4. Send the package to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer.

Refunds:

• Once we receive and inspect the returned item, your refund will be processed.
• Refunds will be issued to the original payment method within 7-10 business days.
• Shipping fees are non-refundable.

Exchanges

Eligibility:

• Non-custom sterling silver items can be exchanged within 30 days of purchase.
• Items must be returned in original, unworn, and unused condition with all packaging and tags intact.

Process:

1. To initiate an exchange, please contact our customer service team at info@montycustomjewelry.com
2. You will receive an Exchange Authorization (EA) number along with instructions for return shipping.
3. Securely package the item, ensuring the EA number is included inside the shipment.
4. Ship the item to the provided address. Please note that customers are responsible for return shipping costs.

Exchanges:

• After receiving and inspecting the item, we will process the exchange.
• If the new item is of equal or lesser value, it will be shipped at no additional cost. If it is of greater value, we will contact you to arrange payment of the price difference.
• Exchanges are subject to availability. If the requested item is out of stock, you may choose an alternative item of equal or lesser value.

Custom and Solid Gold Items

• Custom and solid gold items are final sale and are not eligible for return or exchange.
• However, we offer a 30-Day Quality Guarantee for custom items. If there are any craftsmanship defects or manufacturing-related breakage within 30 days of receiving your item, we will provide a one-time, free repair.

Important Information

• Tarnishing: Our return policy does not cover tarnishing, as S925 sterling silver naturally tarnishes over time. Tarnish can be easily cleaned using standard silver-cleaning products.

• Stolen, Lost, or Intentionally Damaged Items: We do not cover items that are stolen, lost, or intentionally damaged under our return or exchange policy.

• Policy Abuse: We reserve the right to reject claims if we suspect that the return or exchange policy is being abused.

Contact Us

If you have any questions or need assistance with a return or exchange, feel free to reach out to our customer service team at info@montycustomjewelry.com We're here to help ensure you're satisfied with your Monty Custom Jewelry experience.

Lifetime Warranty

At Monty Custom, all of our products are guaranteed for life. This warranty covers any defects in craftsmanship, including:

• A link accidentally breaking
• A stone falling out
• A clasp no longer functioning

If you experience any of these issues, simply email a photo of the product to our customer service team at Info@montycustomjewelry.com After the photo has been inspected and approved, we will provide you with a return shipping label which costs $24.99. Once we receive the item, we will inform you whether a repair will be made or if a brand-new replacement will be shipped.

Please note, the warranty applies to normal wear and does not cover damage caused by improper handling, exposure to harsh chemicals, or water damage. Unauthorized repairs or modifications will also void the warranty.

Important Information:

• Tarnishing: Our lifetime guarantee does not cover tarnishing, as our pieces are made from solid 925 sterling silver. Silver tarnish is a natural occurrence and can be easily cleaned using standard silver cleaning methods.

• Stolen, Lost, or Intentionally Damaged Items: The warranty does not cover pieces that are stolen, lost, or damaged intentionally.

• Abuse of Guarantee: We reserve the right to reject claims if we determine that the guarantee policy is being abused.

For more information on how to use the warranty or determine if your item is covered, feel free to reach out to our support team.

Exclusions and Limitations

This lifetime warranty applies only to non-custom items and does not cover:

• Custom items
• Solid Gold items
• Damage caused by improper handling, chemicals, or water
• Items modified or repaired by unauthorized parties
• Stolen, lost, or intentionally damaged pieces

 

Custom Item Warranty + Repairs

All custom items from Monty Custom Jewelry are considered final sale purchases. However, we stand by the quality of our craftsmanship, which is why we offer a 30-Day Quality Assurance for all customized pieces. If you encounter any craftsmanship defects or manufacturing-related breakage within 30 days of receiving your item, you are eligible for a complimentary, one-time repair.

This guarantee is void if user damage is present, such as water damage, accidental breakage, or missing stones. Please allow 4-8 weeks from the day we receive your item to complete the repair process.

Beyond the 30-day guarantee period, any further repairable issues will be subject to a $99 repair fee, which applies to both solid gold and sterling silver items. Depending on the severity of the damage, the repair fee may exceed the standard amount. We will notify you if additional charges apply before proceeding with the repair.

Please note, any damage caused by water exposure will automatically void any repair service, and Monty Custom Jewelry will not be able to repair the item.

Solid Gold and Sterling Silver Repairs

We offer repair services for both solid gold and sterling silver items beyond the 30-day quality assurance period. A standard $99 repair fee applies for any future repair needs. This fee covers general repairs, though more complex damage may incur additional costs depending on the nature of the repairs required.

Shipping & Delivery

US & Canada Shipping Options

• Standard Shipping (3-7 Business Days)
  Complimentary on all orders.
  Orders will ship 1-2 business days from the order date if the item is in stock.

Delivery Information
Please note that delivery days do not include weekends or holidays. Orders will be processed 1-2 days after the order is placed.

Monty Custom Jewelry ships to the US and Canada only.

Orders are hand-picked and shipped from the US.

If the item is not in stock, you will receive an email with proposed wait times. Typically, made-to-order items will take 2-4 weeks to be shipped.

After your order is shipped, you will receive an automated email with a tracking link to track your package.